Terms and conditions

Embracing Iceland operates as a fully licensed day-tour operator authorized by the Icelandic Tourist Board under the registration ID number 510313-0700, which is Enorca ehf.

Embracing Iceland is committed to delivering quality service and ensuring that our tours exceed our guests' expectations.

Below you will find our terms and conditions.

Booking and Conditions

You may book your tour on our website at www.embracingiceland.is, by email at info@embracingiceland.is, or by calling +354 8585410 (we are also on WhatsApp).

Usually we send out a secure payment link in cooperation with Teya. For some of our private tours it is possible to book directly and pay at the same time via the online booking engine Bokun.
All prices on our website are presented in USD and include all taxes, such as VAT.
Website unit prices cover a certified local driver-guide and exclusive use of the vehicle, depending on group size.
Typically, the price presented on our website is guaranteed to be the best price, and is for a specific tour based on its minimum duration and a maximum of 4 passengers.
If you require transportation for additional passengers (5–16 people), we can provide a special price offer with larger jeeps, a Toyota Proace, a Mercedes Van or a Sprinter.
You may confirm your booking by paying a 30% deposit or by paying the full amount at the time of booking.
Full payment is required before the tour takes place.
No surcharges apply for credit card payments.
No surcharges apply for road tolls, entry fees for National Parks, taxes or parking.
Embracing Iceland reserves the right to adjust website prices without prior notice due to currency fluctuations, government taxes, or uncontrollable cost increases. Prices are guaranteed against any surcharge once a booking has been made and paid for.
If you suffer from any known medical conditions, you must let us know in advance.
In the unlikely event of a medical incident, you hereby authorize Embracing Iceland to take such action as is necessary for the provision of medical service at your cost, including but not limited to the arrangement of any medical evacuation service by air or road. The same applies for any nurse, doctor, paramedic or ambulance call-out, and any necessary hospital service.
By purchasing the tour, you agree to these terms & conditions, understanding and accepting responsibility for your participation in your trip. Depending on the optional activity, which is usually provided by a third party, you may be requested to sign an additional liability release.
If booked directly with us, our travelers can always amend the booking if done more than 24 hours before departure (subject to availability).

Cancellation

Customers need to inform Embracing Iceland of any cancellations and/or changes as soon as possible.
All cancellations must be in writing by email and confirmed by Embracing Iceland.
If you cancel a standard day tour for up to 4 persons in writing within 48 hours prior to your departure, you will receive a 100% refund minus any third-party transaction fees and/or currency changes that may have occurred from the time of payment.
If you cancel a tailor-made day tour in writing within 72 hours prior to your departure, you will receive a 75% refund.
Cancellation policy for groups larger than 10 persons differs:
- The deposit (usually 20%) is non-refundable if cancelled 90 days before the group's arrival.
- 50–90 days prior to the group's arrival: 50% refund of the total group booking.
- 20–49 days prior to the group's arrival: 25% refund of the total group booking.
- 0–19 days prior to the group's arrival: 0% refund of the total group booking.

Passenger Behavior

We prohibit the consumption of illicit drugs or alcohol in our vehicles.
We do not allow smoking inside our vehicles.
Embracing Iceland may eject passengers for inappropriate, offensive, intoxicated or destructive behavior in the vehicle. This may include a request for police intervention.

Assumed Risk & Outdoor Activities

According to Icelandic law, both drivers and passengers must wear seatbelts. Should you require special safety seats for infants or children, Embracing Iceland will provide an appropriate child safety seat upon request.
Passengers are advised that all tour activities with Embracing Iceland are entirely at their own risk. All outdoor activities involve inherent risks. Please adhere to guidelines and take responsibility for your own safety. Embracing Iceland and its partners shall not be held liable for any accidents, injuries, illnesses, fatalities, property damage (for example loss of enjoyment), expense, costs or other claims of any description whatsoever which result from any of, but not limited to, the following:
- Actions and/or omissions of the passengers or any members of their party.
- Actions and/or omissions of a third party not connected with the provision of the services and which were unforeseeable or unavoidable.
- Circumstances beyond Embracing Iceland's control, as defined under Force Majeure.
Embracing Iceland is not liable for any losses or expenses, delays, damages, accidents, sickness, or changes in schedule caused by weather or any other irregularity outside the control of Embracing Iceland.

Travel Insurance

There is no travel insurance cover included in the price of our tours.
We strongly recommend that you purchase an adequate travel insurance policy in your home country before starting your trip to Iceland — one that covers your costs in case you need to cancel your travel reservation. This kind of travel insurance is not expensive and should cover other risks too. Having travel insurance is always a good idea when traveling around the world. Embracing Iceland (Enorca ehf) cannot accept responsibility for any cost for you or any of your travel party that may be incurred as a result of failing to take out insurance cover.
It is the passenger's responsibility to ensure that the insurance covers all activities during the holiday — for example, but not limited to, water sports, riding tours, snowmobile tours, glacier hiking and winter sports. Please read the policy carefully and take it with you on your holiday.

Force Majeure

Embracing Iceland disclaims responsibility for any loss, damage, accident, sickness, or change in schedule caused by Force Majeure events, including but not limited to war, weather, strikes, labor disputes, lockouts, interruption or failure of electricity or heating service, natural disasters (including fire, flood, and earthquakes), epidemics and quarantines, or any other irregularity outside the company's control, and for expenses due to any of these reasons. All such losses and expenses are the personal liability of the guest. We advise all our guests to acquire travel insurance before they travel.

Itinerary Changes

Embracing Iceland reserves the right to alter, change or correct mistakes that may appear on our website. This also applies to these terms and conditions.
If severe weather leads to the cancellation of your booked tour, we will either provide you with a full refund or reschedule an alternative day for your experience.
In case of necessity during a tour, such as weather or road conditions, Embracing Iceland reserves the right to adjust the itinerary in collaboration with our passengers.
Should a necessity arise prior to a booked tour, such as weather or road conditions, Embracing Iceland reserves the right to alter or cancel the itinerary.

Last updated: February 2026